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Welcome to Violet Health. By accessing this website, booking an appointment, or using our services, you agree to the following Terms and Conditions. Please read them carefully.

 

1. About Us

Violet Health provides physiotherapy and wellbeing services, including but not limited to:

• Women's Health Physiotherapy

• Pelvic Health Physiotherapy

• Musculoskeletal Physiotherapy

• Pregnancy and Postnatal Care

• Acupuncture

• Cupping Therapy

• Occupational Health Services

• Health Coaching

• Sexual Health and Wellbeing Support

Services may be delivered face-to-face or online.

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2. Appointments

Appointments can be booked through our website, by email or by telephone.

Clients are responsible for providing accurate information when making a booking and for informing us of any relevant changes to their health or contact details.

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3. Fees and Payment

All fees are displayed at the time of booking where applicable.

Payment may be required before or at the time of the appointment.

Prices are subject to change without prior notice; however, any confirmed booking will be honoured at the agreed price.

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4. Cancellation and Refunds

By booking an appointment, you agree to our Cancellation and Refund Policy.

• Appointments may be cancelled or rescheduled free of charge with at least 48 hours' notice.

• Refunds are subject to the terms outlined in our Refund & Cancellation Policy.

• Missed appointments will be charged the full appointment fee.

 

5. Healthcare Services

Our services are intended to provide assessment, treatment, education and support within the scope of physiotherapy and wellbeing practice.

Information provided on this website is for general information only and does not replace professional medical advice, diagnosis or treatment.

If you have urgent medical concerns, please contact your GP, NHS 111, or emergency services as appropriate.

 

6. Client Responsibilities

Clients agree to:

• Provide accurate and complete information regarding their health.

• Follow advice and recommendations provided during treatment.

• Inform the practitioner of any changes in their medical condition.

• Ask questions if they are unsure about any aspect of assessment or treatment.

 

7. Online Consultations

Clients are responsible for ensuring they have:

• A suitable internet connection.

• Access to a device capable of video consultation.

• A safe and private environment for the consultation.

While every effort is made to deliver effective online care, some conditions may require face-to-face assessment or referral to another healthcare professional.

 

8. Privacy and Data Protection

Your personal information will be handled in accordance with our Privacy Policy and applicable UK data protection legislation, including UK GDPR and the Data Protection Act 2018.

 

9. Website Use

The content on this website is provided for informational purposes only.

You may not:

• Copy, reproduce or distribute website content without permission.

• Use the website for unlawful purposes.

• Attempt to interfere with the operation or security of the website.

 

10. Limitation of Liability

Violet Health will take reasonable care in providing services and maintaining website content.

However, to the fullest extent permitted by law, Violet Health shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or services.

Nothing in these Terms and Conditions excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded under UK law.

 

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Any changes will be published on this page and become effective immediately upon publication.

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By using this website or booking services with Violet Health, you confirm that you have read, understood and agree to these Terms and Conditions.